Privacy Policy

This privacy notice explains how Nopas South (36a Haven Road, Poole, BH13 7LP, United Kingdom) collects and uses your personal data when you contact us or use this website. We are the data controller for the information described in this notice.

1. Who we are

Nopas South provides locksmith services across Poole, Bournemouth, Dorset and the surrounding area. For any privacy question, data request or complaint, contact us at andrew@nopas.co.uk or call 01202 144 473.

2. The information we collect

We only collect personal data we actually need to provide locksmith services and run the business:

• Contact & enquiry data: your name, phone number, email, postcode and the details of your enquiry, given via the contact form, by phone, by SMS or by email.
• Job data: the address we attend, the work carried out, photos taken on the job and any notes needed for the invoice and guarantee.
• Payment data: limited transaction information held by our payment processor. We do not store full card numbers.
• Technical data: IP address, device, browser, referring URL and pages viewed, collected via cookies and tags only after you give consent (see our Cookie Policy).
• Marketing data: only Google Ads click identifiers and analytics if you accept analytics or marketing cookies.

3. Why we use it (lawful bases)

• To respond to your enquiry and quote / carry out the work: performance of a contract (or steps requested before entering one).
• To issue invoices and meet tax / accounting duties: legal obligation.
• To improve the website and measure ad performance: your consent (you can withdraw it any time via cookie preferences).
• To keep records of work for our guarantee and to defend any complaint: legitimate interests in running the business and protecting it.

4. Who we share your data with

We do not sell your data and we do not share it for anyone else’s marketing. We use a small number of trusted service providers to deliver the service. They only process your data on our instructions:

• Corem8: our job-management system. Stores your enquiry, address, job notes and photos so we can deliver the work and your guarantee.
• Google (GA4, Google Ads, Google Tag Manager): measures website visits and ad performance. Only loaded if you consent to analytics / marketing cookies. See the Cookie Policy.
• Vercel: hosts this website. Sees standard request logs (IP, page, time).
• Payment processor: handles card payments on completion. We never see your full card number.
• Email and SMS providers: used to send you booking, quote and follow-up messages.
• Accountant: for tax and accounts.

We will also disclose data where we are legally required to (for example a court order or a request from law enforcement).

5. International transfers

Some of our processors (such as Google and Vercel) are based outside the UK. When data is transferred outside the UK, we rely on transfer mechanisms recognised by the UK regulator, including the UK addendum to the EU Standard Contractual Clauses and the UK-US Data Bridge.

6. How long we keep it

• Enquiries that don’t become a job: up to 12 months, then deleted.
• Job records, invoices and tax records: at least 6 years, in line with HMRC requirements.
• Job photos: up to 6 years, in line with the work guarantee period.
• Analytics & advertising data: retention is controlled inside Google Analytics / Google Ads (typically 14 months for analytics events).

7. Your rights

Under the UK GDPR you have the right to:

• Be told what data we hold about you (a Subject Access Request).
• Have inaccurate data corrected.
• Have your data deleted, where there is no overriding legal reason to keep it.
• Restrict or object to how we use it.
• Receive a copy of the data you gave us in a portable format.
• Withdraw consent at any time (for analytics / marketing cookies, use the “Cookie preferences” link in the footer).

To exercise any of these rights, email andrew@nopas.co.uk. We will respond within one month.

8. Cookies and tracking

Our use of cookies and similar technologies (including Google Tag Manager, Google Analytics 4 and Google Ads) is described in full in our Cookie Policy. Non-essential tags only load after you give consent through the cookie banner.

9. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to resolve it. You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint or 0303 123 1113.

10. Changes to this notice

We may update this notice from time to time. The “last updated” date at the top shows when it was last changed. Material changes will also be highlighted on the website.